Our FAQ's
Orders
What does APEXBLUEFORGE sell?
APEXBLUEFORGE specializes in contemporary streetwear, including T-shirts, hoodies, shorts and related apparel.
Our available collection can be viewed directly through our Website.
How do I know my order was received?
After successfully placing an order, you should receive an order confirmation using the contact information provided during checkout.
Please review the confirmation to make sure your order and delivery information are correct.
Can I change my order?
Contact us as soon as possible at apexblueforge@outlook.com.
We will make reasonable efforts to accommodate changes before fulfillment begins. Changes may no longer be possible once an order has been processed or shipped.
Can I cancel an order?
If your order has not yet been shipped, contact us as soon as possible.
If fulfillment has already begun or the order has been dispatched, immediate cancellation may no longer be possible. Eligible products may instead be returned in accordance with our Return & Refund Policy.
Products & Sizing
What sizes are available?
Available sizes are displayed on each product page.
Availability may vary depending on the product, color and collection.
How do I choose the right size?
Check the measurements provided on the applicable product page or our Size Guide before ordering.
Because different styles may have different fits, we recommend checking the measurements for the specific product rather than relying exclusively on your usual size.
Can colors look different in person?
We make reasonable efforts to display product colors accurately.
However, appearance may vary slightly depending on screen settings, lighting and device displays.
Shipping
How long does shipping take?
Orders are generally processed within 1–2 business days.
After dispatch, estimated delivery is generally 7–14 business days.
Will I receive tracking?
When tracking is available, tracking information will be provided after dispatch.
Please allow approximately 24–72 hours for initial tracking information to update.
Where do you ship?
Available destinations are shown during checkout.
If your destination can be selected and shipping is offered during checkout, we currently accept orders for that location.
Returns & Refunds
Can I return an item?
Eligible physical products may be returned within 30 days after delivery, subject to our Return & Refund Policy.
What if my item arrives damaged or incorrect?
Contact apexblueforge@outlook.com as soon as reasonably possible with your order number and information regarding the issue.
Where necessary, we may request photographs to help us investigate.
How are approved refunds issued?
Approved refunds are generally returned to the original payment method.
Your financial institution may require additional time to display the refund.
VIP Club
What is the APEXBLUEFORGE VIP Club?
The VIP Club is a paid recurring membership for customers who want to stay connected with APEXBLUEFORGE and receive access to applicable member communications, updates, offers and benefits.
How much does it cost?
$39.99 USD per month.
Does it renew automatically?
Yes. Once a customer has affirmatively enrolled and authorized recurring billing, membership renews monthly until cancelled.
Can I cancel?
Yes. VIP Club membership can be cancelled at any time.
Contact apexblueforge@outlook.com or use any membership-management functionality available through the Website.
Does unsubscribing from emails cancel my membership?
No.
Unsubscribing from promotional emails and cancelling the paid VIP Club subscription are separate actions.
Payments
What payment methods do you accept?
Available payment methods are displayed during checkout and may vary depending on location and payment-provider availability.
Is payment information secure?
Payments are processed using authorized payment and ecommerce service providers.
APEXBLUEFORGE does not ask customers to send complete payment-card credentials through ordinary email or customer-support messages.
Need Help?
Contact:
apexblueforge@outlook.com
+1 720-768-0922