Refund policy
Last updated: September 9, 2026
At APEXBLUEFORGE LLC, we want customers to have a clear and straightforward process for returns, refunds, cancellations, and issues relating to their purchases.
This Return & Refund Policy applies to purchases of physical products made through apexblueforge.com (the “Website”).
This policy is operated by:
APEXBLUEFORGE LLC
4530 Lakeland Terrace
Westland, MI 48185
United States
Email: apexblueforge@outlook.com
Phone: +1 720-768-0922
Website: apexblueforge.com
1. 30-Day Return Policy
We accept eligible returns requested within 30 days after delivery of the product.
To qualify for a return, the item must generally be:
- in the same condition in which it was received;
- unworn and unused;
- free from damage caused after delivery;
- accompanied by any original tags where applicable; and
- returned with its original packaging where reasonably possible.
Proof of purchase or the applicable order number may be required.
2. Starting a Return
To request a return, contact:
Please include:
- your full name;
- order number;
- email address associated with the order;
- the item you wish to return; and
- the reason for the return.
We will review your request and provide the appropriate return instructions if the return is eligible.
Do not send a return to our corporate address unless we specifically instruct you to do so.
The return address may differ from our corporate address depending on the product and fulfillment location.
Items returned without following the applicable return instructions may experience delays in processing.
3. Return Shipping
If a return is required because the product received is damaged, defective, materially different from what was ordered, or an incorrect item was sent, APEXBLUEFORGE will cover reasonable return shipping costs where a return is required.
For other eligible returns, return shipping costs may be the customer's responsibility unless otherwise required by applicable law or expressly stated by us.
Any applicable return-shipping responsibility will be communicated before the customer sends the item back.
4. Damaged, Defective or Incorrect Items
Please inspect your order after delivery.
If an item arrives damaged or defective, or you receive an incorrect product, contact us as soon as reasonably possible at:
Please provide your order number and, where reasonably necessary, photographs or other information showing the issue.
After reviewing the request, we may provide an appropriate remedy such as:
- replacement;
- reshipment;
- refund; or
- another remedy required by applicable law.
Nothing in this policy limits any mandatory consumer rights applicable to defective or non-conforming goods.
5. Non-Returnable Items
Certain items may not be eligible for return where permitted by applicable law, including:
- products that have been materially used, worn, altered or damaged after delivery;
- personalized or custom-made products;
- products returned outside the applicable return period;
- gift cards; and
- products that cannot legally or hygienically be returned once opened, where applicable.
If you are unsure whether an item is eligible for return, contact us before sending it.
Any statutory consumer rights that cannot legally be excluded remain unaffected.
6. Exchanges
If you need a different eligible item or size, contact us at apexblueforge@outlook.com.
Depending on availability and the circumstances, we may arrange an exchange or ask you to return the original product and place a new order.
7. Refunds
Once an eligible returned product has been received and inspected, we will notify you regarding the outcome of the return.
If approved, the refund will generally be issued to the original payment method.
After we issue a refund, the time required for the funds to appear in your account depends on your bank, card issuer, payment method or payment service provider.
Original shipping charges may be non-refundable except where required by applicable law or where the return results from our error.
8. Refund Processing
Approved refunds are generally initiated within 10 business days after the return has been received and approved.
Financial institutions may require additional processing time before the refund appears in the customer's account.
If more than 15 business days have passed since we confirmed that a refund was issued, please contact:
9. Order Cancellations
If you wish to cancel a physical-product order before it has been shipped, contact us as soon as possible at:
We will make reasonable efforts to process the cancellation.
However, if the order has already entered fulfillment or has been shipped, immediate cancellation may no longer be possible. In that case, the customer may request an eligible return after delivery in accordance with this policy.
10. European Union / EEA Customers
Where applicable, consumers located in the European Union may have a statutory right to withdraw from an eligible distance purchase within 14 days, generally without having to provide a reason.
For goods, the applicable statutory withdrawal period generally runs from receipt of the goods, subject to applicable exceptions.
Where EU withdrawal rights apply, customers may exercise them using the withdrawal functionality provided through our Website, where available, or by contacting:
This section does not limit any mandatory consumer rights provided by applicable law.
11. United Kingdom Customers
UK customers may have additional statutory cancellation, return, refund, repair or replacement rights under applicable consumer law.
Nothing in this policy is intended to exclude or restrict rights that cannot legally be excluded.
12. VIP CLUB SUBSCRIPTIONS
The APEXBLUEFORGE VIP Club is a separate paid recurring subscription service and is not governed by the physical-product return provisions above.
The membership fee is:
$39.99 USD per month
The subscription renews monthly until cancelled.
Customers who enroll authorize the applicable recurring monthly charge in accordance with the subscription terms presented during enrollment.
13. Cancelling the VIP Club
VIP Club members may cancel at any time.
To cancel, customers may use any subscription-management or cancellation functionality made available through the Website or contact:
Please provide sufficient information for us to locate the membership, such as the email address associated with the subscription.
Once cancellation becomes effective, no additional monthly VIP Club membership charges will be made, unless the customer subsequently enrolls again.
Customers should submit cancellation before their next scheduled billing date to avoid the next recurring charge.
We will process cancellation requests as promptly as reasonably possible.
14. VIP Club Refunds
Cancellation of a VIP Club membership stops future recurring charges but does not automatically reverse a membership fee that was validly charged before cancellation.
However, if a customer believes that a VIP Club payment was:
- charged after an effective cancellation;
- duplicated;
- charged in error; or
- otherwise unauthorized,
the customer should contact us promptly at apexblueforge@outlook.com so that we can investigate the transaction.
Where a refund is required by applicable law or we determine that an incorrect charge occurred, the applicable refund will be issued to the original payment method.
Nothing in this section limits any non-waivable rights available under applicable consumer law.
15. Product Returns and VIP Club Cancellation Are Separate
Returning or cancelling a physical product order does not automatically cancel a VIP Club membership.
Likewise, cancelling the VIP Club does not automatically cancel or return a physical product order.
Customers wishing to do both should follow the applicable procedures for each service.
16. Chargebacks and Payment Disputes
We encourage customers to contact us first regarding billing errors, refunds, cancellations, unauthorized charges or other payment concerns so that we can investigate and attempt to resolve the matter promptly.
Nothing in this policy prevents a customer from exercising rights available through their payment provider or under applicable law.
17. Changes to This Policy
We may update this Return & Refund Policy from time to time to reflect changes to our business practices, Services or applicable requirements.
The current version will be posted on our Website together with its “Last updated” date.
Changes will not reduce mandatory consumer rights applicable to purchases already made where prohibited by law.
18. Contact Us
For returns, refunds, order cancellations, VIP Club cancellations or questions regarding this policy, contact:
APEXBLUEFORGE LLC
4530 Lakeland Terrace
Westland, MI 48185
United States
Email: apexblueforge@outlook.com
Phone: +1 720-768-0922
Website: apexblueforge.com